Programme
Dec. 5th (Thursday) Morning
9:00-9:30
Opening Ceremony Host：Janak Mehta
Opening speech
IAQ President: Elizabeth M. Keim
SAQ President Yu Guangyao & Government Leader
9:30-10:00
Feigenbaum Lecture
Greggory H. Watson: Boundaryless Quality World: Quality through Total Systems Integration
10:00-10:30
Keynote Speech
Xi Lifeng: Practice of Quality Innovation in the Digital and Intelligent Age
10:30-11:00
Tea Break
11:00-11:30
Ishikawa Memorial Lecture
Noriaki Kano：Kano Model toward Customer Delight in addition to Customer Satisfaction in Borderless Quality World
11:30-12:00
Keynote Speech
Mats Deleryd: Managing for Success in the Turbulent World of Today
12:00-13:30
Lunch
Dec. 5th (Thursday) Afternoon
Parallel Session A Future of Quality Profession
13:30-13:40
Host：Jamison V. Kovach & He Zhen
13:40-14:00
Liu Zhuohui
Discuss the Quality Management Entering the Era of 5G
14:00-14:20
Catherine Y.P. Chan
ISO 16355 for Best Practice of QFD
14:20-14:40
Ding Lei
Digital Total Quality Management
14:40-15:00
Tea Break
15:00-15:20
You Jianxin
Quality Professional Must Keep up with the Times
15:20-15:40
Tang Wei
Quality Drives the Future of Payment
15:40-16:30
Roundtable Discussion
Jamison V. Kovach,He Zhen, Paulo Sampaio，Yukihiro Ando,Liu Zhuohui
Jamison V. Kovach,He Zhen, Paulo Sampaio，Yukihiro Ando,Liu Zhuohui
Dec. 5th (Thursday) Afternoon
Parallel Session B Digitization and Quality Innovation
13:30-13:40
Host： Pedro Saraiva & Fugee Tsung
13:40-14:00
Chao-Ton Su
Quality Improvement and Big data
14:00-14:20
Zigmund Bluvband
Incident Reporting, Analysis and Risk Avoidance in the Digitization Era
14:20-14:40
Fugee Tsung
Quality Big Data
14:40-15:00
Tea Break
15:00-15:20
Huang Qingfeng
New Development And Transformation Of Smart Port In Digital Era
15:20-15:40
Yuan Zhong
Exploring Digital Nuclear Power Plant Design Verification Using Display
15:40-16:30
Roundtable Discussion
Pedro Saraiva,Fugee Tsung, Jim Duarte,Chao-Ton Su,Huang Qingfeng
Pedro Saraiva,Fugee Tsung, Jim Duarte,Chao-Ton Su,Huang Qingfeng
Dec. 5th (Thursday) Afternoon
Parallel Session C Values of Quality Culture
13:30-13:40
Host： Lars Sorqvist & Zheng Mingguang
13:40-14:00
Lang Zhizheng
High Quality Development and Quality Culture
14:00-14:20
Ivan C. Ng
A study into the role of corporate culture in the implementation of China’s Version Industry 4.0
15:20-15:40
Shen Jianfang
Values of Quality Culture
14:40-15:00
Tea Break
15:00-15:20
Liu Hui
Quality Management and Brand in Technological Enterprise
15:20-15:40
Yin Qiuling
Application of Human Factor Performance Improvement Model to Improve Design Quality
15:40-16:30
Roundtable Discussion
Lars Sorqvist,Zheng Mingguang,Greggory H. Watson,Mats Deleryd
Lars Sorqvist,Zheng Mingguang,Greggory H. Watson,Mats Deleryd
Dec. 5th (Thursday) Evening
19:00—21:00
Welcome Dinner
Dec. 6th (Friday) Morning
Parallel Session A Quality Management in Service and Customer Experience
9:00-9:10
Host：Paulo Sampaio & Su Qiang
9:10-9:30
Jamison V. Kovach
Quality Improvement and Lean Six Sigma in Healthcare
9:30-9:50
Su Qiang
customer experience management in e-business
9:50-10:10
Fang Wenli
People Oriented, Fine Management
10:10-10:30
Tea Break
10:30-10:50
Miroslav Drljaca
Restructuring of the Management System by Meeting the Requirements of IS0 9000:2015
10:50-11:10
Tao Liping
National Public Service Quality Monitoring: Method and Practice
11:10-12:00
Roundtable Discussion
Paulo Sampaio,Su Qiang, Charles Aubrey , Elizabeth M. Keim,Zhou Chi
Paulo Sampaio,Su Qiang, Charles Aubrey , Elizabeth M. Keim,Zhou Chi
12:00-13:30
Lunch
Dec. 6th (Friday) Morning
Parallel Session B Sustainability and Quality
9:00-9:10
Host：Willy Vandenbrande & Zheng Mingguang
9:10-9:30
Ravi P. Singh, A. Raj and Mohit Singh
ZERO DEFECT ZERO EFFECT (ZED): Key to Industrial Sustainability & Quality
9:30-9:50
Zheng Mingguang
Future of Quality and Sustainability
9:50-10:10
Liu Ziming
Quality improvement is always on the way
10:10-10:30
Tea Break
10:30-10:50
Willy Vandenbrande
Agile Quality: The Best of Both Worlds
10:50-11:10
Yang Hong
Sustainable Development and Pursuit of Excellence
11:10-11:30
Cai Guangzong
Promote the application of Performance Excellence Model, Facilitate the High Quality Development of Enterprises
11:30-12:00
Roundtable Discussion
Willy Vandenbrande,Zheng Mingguang,Fugee Tsung,Catherine Y.P. Chan
Willy Vandenbrande,Zheng Mingguang,Fugee Tsung,Catherine Y.P. Chan
12:00-13:30
Lunch
Dec. 6th (Friday) Morning
Parallel Session C Government Policies and Quality
9:00-9:10
Host：Pedro Saraiva & Liu Zhuohui
9:10-9:30
Zhang Gang
Thoughts and Practice : The Construction of National Quality Infrastructure
9:10-9:40
Deng Ji
Research on the Level of Regional Quality Development
9:40-10:10
Yousef Adnan Rayes
Saudi Aramco Quality Excellence Model in Projects & Operating Facilities
10:10-10:30
Tea Break
10:30-10:50
Ma Jinzhou
Practice and exploration of the government promoting the quality improvement of regional SMEs
10:50-11:10
Guo Zheng
The Investment Trap and Social Assistance of Quality Management of SMEs - from the Perspective of Cost
11:10-11:30
Li Ming
The Exploration of the Guiding Role of Standardization in Improving Quality of Public Administration in Municipal
12:00-13:30
Lunch
Dec. 6th (Friday) Afternoon
Closing Ceremony Host：Elizabeth M. Keim
13:30-14:00
Keynote Speech
Jim Duarte: Big Data, Data Science and IoT
14:00-14:30
Keynote Speech
Zhang Gang: Study on Quality Improvement of Chinese Manufacture for the Future
14:30-15:00
Tea Break
15:00-15:30
Walter A. Masing Memorial Lecture
Charles Aubrey: Excellent & Sustainability In Corporate Governance & Performance Is Created By Organizational Culture
15:30-16:00
Closing Speech
IAQ Elizabeth M. Keim & SAQ Tang Xiaofen
COUNTDOWN
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Month
Days
Hours
Minutes
Key Dates
Date
December 5-6, 2019
Online Registration Deadline
November 30, 2019
Conference Bureau
Host
International Academy for Quality (IAQ)
Shanghai Association for Quality (SAQ)
Co-organizer
Shanghai Jiao Tong University
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